Refund policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, email team@mixmatebottles.com. If your return is accepted, we will send instructions explaining where and how to send your package. Items returned without approval will not be accepted.

Return shipping
Customers are responsible for return shipping costs. Mixmate does not automatically provide or pay for a return shipping label.

Damages and issues
Please inspect your order when it arrives. Contact us promptly if the product is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items
Used products, custom or personalized items, gift cards, and final-sale items cannot be returned. Contact us if you have questions about a specific item.

Exchanges
The quickest way to receive a different item is to return the item you have. Once the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, in the same condition you received it, and in its original packaging. You will also need your receipt or proof of purchase. Customers remain responsible for return shipping costs unless applicable law requires otherwise.

Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, email team@mixmatebottles.com.